GMO with its stakeholders in assessment of Service Delivered to GBV Victims by IOSCs

The Gender Monitoring Office (GMO) in close collaboration with its different stakeholders has to day started an assessment of service delivered to victims of Gender Based Violence by Isange One Stop Centres.

The assessment will cover 20 IOSCs scaled up across the country in District Hospitals. Currently, 44 IOSCs are in place for assisting GBV victims. During this exercise, the quality of services provided to GBV victims in health Centres will also be assessed., where particularly this phase will cover 40 health centres from different Districts.

In addition to assessing GBV service delivery in IOSCs and Health Centres, the exercise will also assess the operationalization and service delivery in IOSC shelters. IOSC shelters were established in some IOSCs as an extension of safe room in order to host GBV victims who need temporary accommodation.

Being an oversight institution mandated to monitoring GBV service delivery at different levels, the Gender Monitoring Office has continuously monitored Isange One stop Centres to assess the effectiveness of different services offered to victims to check whether they are in accordance with established standards.

This has led to tangible key results including improved quality medical and psychological services to victims of GBV and child abuse, increased awareness on GBV prevention and response as well as increased stakeholders' commitment in fighting against GBV and related injustices.

When a GBV victim goes to Isange One Stop Centre, he/she receives holistic services including medical, psychological, legal supports in one roof.

The monitoring exercise particularly aims to:

· assess the compliance of GBV service delivery with respect to the established standards within new IOSCs and its effectiveness in existing IOSCs

· assess the minimum services provided by health centres and IOSC shelters to victims of GBV as well as collaboration with existing initiatives and reporting system

· document good practices on GBV service delivery in IOSCs, affiliated Health Centers and shelters as well as identify persisting challenges, gaps and draw strategic recommendations to address identified challenges.


Over the last 25 years, Rwanda has made great strides in regard to fighting against gender based violence through establishment of legal and institutional frameworks. In addition to different mechanisms, Isange One Stop Centre (IOSC) were established to particularly provide holistic services to victims of gender based violence and child abuse under one roof and free of charge.

In order to strengthen GBV prevention and response mechanisms in the community, the Government also scaled up IOSC services in health centres across the country and equipped them to provide minimum package to all GBV victims. Currently, 595 health centres provide such services. Additionally, 4 shelters have been established to provide short term emergency accommodation to protect and continuously provide medical as well as psychological services to GBV victims.